Bend is a small digital marketing studio that helps companies get in front of the right customers and provide digital experience that create sales.
We also invest in our own projects.
Our Values
Kindness first, second, and fourth.
Our life is built of our experiences, perceptions and reactions. Whenever possible, we want to be anchored in kindness. It’s not always possible, and sometimes we may slip, but we can always find a way to return.
Sharing is caring.
Our work should uplevel both ourselves individually, as a studio, and our clients. By sharing details about how we made new tools, achieved incredible metrics, or our most valuable resources, we can help uplevel everyone we work with.
What makes Bend unique is our approach and that je ne sais quoi.
There’s a way.
We may not have the answer right away, but we will spend time trying to figure it out. If it’s outside of our current expertise, we are honest about this - to our clients, and to ourselves. If it’s within our realm, we find a way, or we outline a path to get there.
Close the toilet seat.
When it’s time to close up a task, a project, a conversion, make sure you leave it ready for the next person. You never know who is going to come in and what they might need, but take your best approach to create an experience that provides clarity, understanding and comfort (e.g. be kind).
Life is where you are.
Life is incredibly busy. We are remote by default and recognize that both our team members and our client stakeholders have lives outside of our interactions. We work hard to keep this in perspective.
Working with Bend
It may just be us, but it’s a pleasure to work with us. And it’s something we’d love to share with you.
Consult call
This is the getting-to-know-each-other moment.
During a 30-minute call, we chat about what you might be looking for and how Bend may be able to help. This is our chance to get a feel for alignment, for both of us. We will have a series of questions that we try to get through (see the general questions here), but in general we are open to discussing
The legal stuff
Dot some eyes and cross some tees.
If we both feel like it’s a good fit, the next step is the paperwork. Pretty standard stuff, but important to set expectations. Good fences make good neighbors, right? So go good block parties.
We also understand that sometimes it takes a company a little while longer than ideal to go through this process than others. It can honestly be the biggest hold-up. We try to make things as clear as possible, but sometimes signatures can be harder to get than a cheetah sipping hot chocolate.
Kickoff extravaganza
Let’s get this party started!
With signatures in place and countersigned documents shared with everyone and their grandmas (if your grandma is your lawyer), we get to work immediately (maybe one day later…).
We set up a series of kickoff meetings during the first week that help us prioritize our strategies and efforts for the most impact and the highest likelihood of long-term return. Usually, we’ll want to figure out the following:
Business goals
Agreed-upon key performance indicators
Identifying as many potential stakeholders as possible
Talk about work done up to this point
Discuss v1 of our engagement roadmap
Work work work (with regular check-ins)
This is where the mortadella meets the bread.
With our roadmap in place, goals identified, and the team juiced up on coffee, we get to work. Research, campaigns, content, optimization, documentation - it all happens here.
And we share how things are going. It may be that we meet each week or once a month. Maybe we do a sweet Loom video. A podcast lullaby you can fall asleep to? If it works for you, we can give it a whirl.
You can keep up with our efforts in a variety of ways, including:
Access to our project management system (Asana)
Notion for all our documentation
Check-in chats via Slack
Non-romantic candlelight dinner dates via Google Meet
What else is there?
We put together a few resources that help explain who Bend is and how we work. Take a gander while you’re considering how to move forward.
Services
What we say we do, we do really well. Really, really well. Fantastically well.
Check out what we do as a digital marketing agency.
Not Within Scope
There are a number of things we don’t do as an agency. Here are some people who do those things.
If we don’t do it, we say so on this page.
Choosing the Right Digital Marketing Partner
It’s hard to find the right partner. We talk here about some of the factors you should consider, and how Bend fits into this rigamarole of agency choice.